Privacy Policy

Privacy Policy

This Privacy Policy sets out the policies that we follow when handling personal information, or information equivalent to personal information, of visitors (hereinafter, “Visitors”) to the various services offered on onecomme.com and through the OneComme app (hereinafter, “the Service”), including provision of information and handling of inquiries.

1. Basic policy

We recognize the importance of personal information and consider protecting it a social responsibility. We comply with applicable laws and regulations concerning personal information, and we properly acquire, use, and manage the personal information handled by the Service. Information collected through the Service is handled appropriately within the scope of its intended purpose of use.

2. Scope of application

This Privacy Policy applies only to the Service.

3. Collection and purpose of personal information

3-1. To provide OneComme

We use information to provide the Service’s functions and applications and to operate our community.

3-2. Collection via access analytics tools

The Service uses Google’s access analytics tool, “Google Analytics.”

Google Analytics uses cookies to collect traffic data.

This traffic data is collected anonymously and does not identify individuals.

You can opt out of this data collection by disabling cookies in your browser settings; please check your browser settings for details.

For more information about these terms, click here or here.

The traffic data collected is used to improve the quality of the site itself, such as improving usability and adding information.

3-3. Collection of anonymous application usage information

To measure service load and investigate usage patterns, the Service’s application sends the following information as anonymous data:

This information is used solely for operational purposes and is not normally used in direct association with information that could identify an individual.

You can opt out of sending this data through the application’s settings.

3-4. Collection via the feature request form

The Service collects the following information through the feature request form:

This information is used to review your request, manage development, and respond to you via FANBOX. Your supporter name will not be disclosed when we respond.

Your supporter name is used to cross-reference your support status against FANBOX’s supporter information.

Requests we receive are recorded in the external services described below (email delivery services, issue-tracking services) for the purpose of notifying us of submissions and managing development. See “4-3. Use of external services” for details.

The body of your request is free-form text. Please avoid including information that could identify you or a third party (such as a name, email address, or streaming channel name) unless it is necessary for your request.

Information collected is retained for as long as necessary to review the request and manage development.

3-5. Advertising

The Service uses third-party advertising services (Google AdSense).

Advertising providers may use information about your access to the Service and other sites, in the form of “cookies” (which do not include your name, address, email address, or phone number), to display advertisements for products and services tailored to your interests.

For more details about this process with Google AdSense, and how to prevent this information from being used by advertising providers, click here.

4. Use of external services

4-1. Use of the Google API and YouTube API services

The Service uses Google’s YouTube API service to retrieve users’ video information and streaming status. To provide certain features, the Service retrieves users’ YouTube-related information via the YouTube API service, a service of Google LLC (“Google”). Users’ YouTube-related information is collected by Google, and our operating company then retrieves that information from Google via the YouTube API service.

The purposes and required scopes are as follows:

When using and transferring information received from the Google API, we comply with the Google API Services User Data Policy, including its Limited Use requirements.
Retrieved user information is stored in encrypted form in KV storage operated by Cloudflare and is not provided to third parties.

YouTube-related information is not stored on our servers. The YouTube API service is provided in accordance with Google’s Privacy Policy and the YouTube Terms of Service.

For more information on the YouTube API terms, see the following pages:
Google API Services User Data Policy: https://developers.google.com/terms/api-services-user-data-policy
Google Privacy Policy: https://www.google.com/intl/ja/policies/privacy/
YouTube Terms of Service: https://www.youtube.com/t/terms
YouTube API Services Terms of Service: https://developers.google.com/youtube/terms/api-services-terms-of-service

YouTube authorization tokens are securely retained only for as long as necessary to provide the related features (i.e., for as long as the feature is provided, or until the user disconnects the integration).
Users can disable the Service’s connection to their Google Account and the YouTube API service by removing the Service’s access from the Google security settings page (https://security.google.com/settings/security/permissions) or by logging out of the application.
Please note that some features of the Service may become unavailable if this connection is disabled.

4-2. Use of APIs from other streaming platforms

For other platforms, we retrieve the following information via their APIs:

4-3. Use of external services

To provide the Service and implement its features, we use the following external services. Note that these service providers may process and store data on servers located overseas. We use these services only after confirming that each provider has appropriate security measures in place, in accordance with its privacy policy and applicable laws.

1. Management of user information

The Service uses services provided by Supabase to manage user information and provide authentication features.
Information you register with the Service (account information, profile information, etc.) is stored and managed on Supabase’s servers.

For Supabase’s privacy policy, see the following:
https://supabase.com/privacy

2. Payment processing

The Service uses payment services provided by Stripe to process payments for paid plans.
Payment-related information such as credit card details is not retained on the Service’s servers and is processed securely by Stripe.

In connection with payments, some of your information (email address, customer ID, purchase information, etc.) is sent to Stripe.

For Stripe’s privacy policy, see the following:
https://stripe.com/privacy

3. Infrastructure and data processing

The Service uses the following services provided by Cloudflare to accelerate content delivery, store data, and analyze usage:

In these processes, some data—such as IP addresses and access information—passes through and may be stored on Cloudflare’s servers.

For Cloudflare’s privacy policy, see the following:
https://www.cloudflare.com/privacypolicy/

4. Issue tracking

The Service uses the issue-tracking service “Linear” to review requests we receive and manage development.
The information recorded includes the title and body of the request as well as the supporter name.

For Linear’s privacy policy, see the following:
https://linear.app/privacy

5. Management of personal information

The Service is committed to the following practices in managing information provided by visitors.

5-1. Ensuring accuracy of information

We strive to keep the information provided by visitors accurate and up to date at all times.

5-2. Security measures

The Service implements appropriate security measures to protect personal information and prevent its leakage, loss, or damage.

Communications are encrypted using TLS/HTTPS to ensure the secure transmission and reception of information.

5-3. Disposal of personal information

When personal information is no longer needed, we dispose of it promptly.

5-4. Disclosure, correction, addition, deletion, and suspension of use of personal information

If a visitor requests disclosure, correction, addition, deletion, or suspension of use of their own personal information, we will respond promptly after confirming their identity.

6. Cookies

To improve functionality and convenience, the Service may use cookies and similar technologies to store or access information on your device. Cookies can be disabled through your browser settings, but doing so may make some features unavailable.

7. Provision of personal information to third parties

The Service will not provide personal information supplied by visitors to third parties without the visitor’s consent, except when entrusting information to the external services described in “4-3. Use of external services” to the extent necessary to provide and operate the Service. If we come to provide information to third parties in the future, we will disclose the information to be provided and the purpose of provision, and will do so only with the visitor’s consent.

Inquiries regarding personal information

OneComme Inc.
Contact form

8. Disclaimer

We assume no responsibility whatsoever for any issues arising from third-party plugins, templates, or similar content.

9. Changes to this Privacy Policy

The Service complies with applicable Japanese laws and regulations concerning personal information, and will review and improve the content of this Privacy Policy as appropriate. The latest revised Privacy Policy will always be disclosed on this page.