Frequently Asked Questions

Here are answers to questions frequently asked by users.

About usage

Q. Is there a usage fee?

Basic features are free to use.
However, when using the free version, please include a credit notice.
For details, see About credit notices in the Terms of Service.

In addition to the free version, there is a PRO version for FANBOX supporters that adds more features and templates.
When using the PRO version, including a credit notice is optional.

Q. What should I do about past streams where I didn't include a credit notice?

There is no need to go back and add credit notices retroactively.

About installation

Q. Installation isn't working

Check the troubleshooting pages "A warning appears and blocks the download", "A warning appears and I can't install", and "An error appears and I can't install".

Comments

Q. Comments aren't displaying properly

Check the "Troubleshooting" section and try the suggestions there.

Q. Is member-only streaming supported?

Any stream that doesn't require a password is supported.
For details, see "How to get comments from member-only streams".

Q. The yen amount for YouTube Jewel gifts isn't displayed

Because YouTube doesn't provide price or currency information, OneComme can't calculate and display the amount.
This is not a bug — it's a limitation of the platform, so please understand.

Q. NicoNicoLive emotions aren't displaying

As of 9.1, emotions are now fetched per-broadcast from the official API.
Fetching from the official API requires being logged in to a Niconico account. If you're not logged in, the display falls back to the previous static data.

Also, if the streamer has emotions turned off, they won't be displayed. This is expected behavior.

Q. Twitch channel-specific emotes (7TV/BetterTTV/FrankerFaceZ) aren't displaying

Through the 9.0 series, there was a bug where channel-specific emotes wouldn't display, but this has been fixed in 9.1.
If they still don't display, update OneComme to the latest version and try again.

UI

Q. The app's text and overall size has become too small or too large

With the app in the foreground, press ctrl + 0.

Use ctrl + - to shrink and ctrl + shift + + (that is, ctrl, shift, and the + key) to enlarge.

Templates

Q. I can't drag and drop a template

Your streaming software (such as OBS) and OneComme may have mismatched permissions.

If either one is running with administrator privileges, make sure both are set the same way (e.g., run both as administrator).

Q. I want to redistribute a customized built-in template

Redistributing a built-in template as-is is not allowed.

You may distribute a built-in template that you've duplicated and then customized or extended.

However, redistributing PRO-exclusive templates is not allowed.

Q. I want to sell a customized built-in template

You may sell a built-in template that you've duplicated and then customized or extended.

However, you can't sell anything based on PRO-exclusive templates.

Q. I want to distribute an original template

Feel free to distribute it as you like.

Q. I want to sell an original template

Feel free to sell it as you like.

Q. I want to accept template commissions

Feel free to accept commissions as you like.

Q. Why was the Niconico-style template removed?

Search for terms like "ニコニコアドオン潰し" ("Niconico add-on crackdown") to learn more.

About supported platforms

Q. I'd like you to add support for a platform

Adding support for a new platform requires a direct order or permission from the platform's operating company.

Other than that, we're not currently accepting new platform requests, so please share your request with the platform's operating company.

Questions, requests, and bug reports

Q. I have a question the documentation doesn't answer

Post in the forum, or ask during the official OneComme stream or the developer's personal stream.

Q. I'd like to submit a feature request

This is a perk for FANBOX supporters.

Once you join, you'll get access to the article containing the request form.

Requests submitted through the form are read out anonymously during regular streams or answered on FANBOX (answers are given on an irregular schedule).

If you're supporting via FANBOX, you can also open the request form from the "Send feature request" button on your plan's card (Light Plan or Pro Plan) inside the dialog opened from the "License" menu in OneComme's top-right menu.

Q. I found what looks like a bug

Post in the forum with detailed information, screenshots, and the diagnostic report generated from OneComme's top-right menu > Support > Create Report.